Have you ever been happy when you got a complaint?
I have one from our workshops.
When front-line mechanist is charged by quantity quality goods, one gentleman left us some days ago; his reason is that, our raw material is too solid, with high density, which means more grinding time is needed than other factories.
When others need 1 day for the job, we need 1.5~2 days for completion, consequently less money will be earned for the family.
He said he would leave if our materials still stay the same. Unfortunately we have to lose him.
This is not the first complaint we have received from our people about the materials.
When customers are complaining about the high prices, sales people would suggest the boss to use cheaper material.
When some customers are suggesting us to use cheaper material instead to have a more competitive price, because the quality can not be seen anyway.
Our management never changes their mind, they strongly believe that the customers who have been using our screw barrels WILL eventually know our products are BETTER which deserve what they have paid.
Our factory has been producing screw barrels for many leading machines for many years, they are all aiming to have long-term cooperatioin instead of one-shot business, and this is what EJS is willing, always ready, and always commited to partner with.
This is us, this is EJS.
Are you working for a bigger future? If yes, let's go together!
The importannce of quality is just too obvious.
And we know that everyone has different standards for the quality. When some think 90% is good, some may think 60% is acceptable, therefore it's very important to ship what's expected.
If possible, put everything down on paper for easier understanding.
The truth is that some customers, especially new prospects, they focus on prices too much that they forget that every penny counts.
Here come some popular quotes about quality:
Quality is everything.
Quality is long remember after price is forgotten.
Quality in a product or service is not what you put into it, it's what the customer gets out of it.
Quality is everyone's responsibility.
Quality is not an act, it's a habit.
Quality is never an accident, it's always the results of intelligent efforts. It's always the result of high intention, sincere effort, intelligent direction and skillful execution. it represents the wise choice of many alternatives.
Quality is a choice, choose to make it better.
People aren't used to quality always chase quality.
Quality is first engineered, it's then to be inspected.
Improve quality, you automatically improve productivity.
Quality means doing it right when no one is looking.
Being busy doesn't make you better or more successful, quality, not quantity, is what is important.
Quality is an investment in the future.
Quality is the best business plan.
Quality doesn't come from inspeciton, it comes from production process.
Quality is more than a promise, it's genuine performance.
The quality will remain when the price is forgotten.
Quality begins with intent, which is fixed by the management.
